Returns & Exchanges
At tier1 Online, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right tech for your needs. If your purchase doesn't meet your expectations, we offer a streamlined return process for a full refund or exchange.
Initiate Your Request
Log into your account and select the 'Order History' tab to locate your transaction and click the 'Request Return' button to begin.
Prepare the Hardware
Ensure all electronic components, cables, manuals, and original packaging are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Technical Inspection & Refund
Our technicians will verify the device's condition within 3 business days, after which your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing